LabelLens
Terms of Service — by STILL RAFT PTY LTD
These Terms of Service (the "Terms") govern your use of LabelLens, a mobile application provided by STILL RAFT PTY LTD ("Stillraft", "we", "us"). By downloading, installing, or using LabelLens, you agree to be bound by these Terms.
Please read sections 2 and 3 carefully. They limit our liability around food safety, allergens, and dietary information. If you have a severe allergy or medical condition, do not use LabelLens as a substitute for reading the physical product label or consulting a medical professional.
Contents
1. License to use LabelLens
We grant you a personal, non-exclusive, non-transferable, revocable license to download and use LabelLens on devices you own or control, for your personal, non-commercial use, subject to these Terms.
You agree NOT to:
- Reverse-engineer, decompile, or attempt to extract the source code of LabelLens.
- Use LabelLens to harass, harm, or mislead other people.
- Use LabelLens in any way that violates applicable laws or regulations.
- Use the barcode-scanning, OCR, or any other feature to scrape, mirror, or systematically collect product data in volumes inconsistent with personal use.
- Bypass or attempt to bypass any rate-limit, budget cap, or access control on our backend services.
2. Medical and dietary disclaimer
LabelLens is a consumer informational tool designed to cross-reference digitized ingredient lists against your self-defined preferences. IT IS NOT A MEDICAL DEVICE.
LabelLens is not intended to diagnose, treat, cure, or prevent any disease, including severe food allergies, celiac disease, or anaphylaxis. You must always manually read the physical packaging of any food product before consumption. Do not rely solely on LabelLens for life-threatening medical or dietary decisions.
If you have a severe food allergy, anaphylaxis risk, celiac disease, phenylketonuria, or any other medical condition where ingredient mistakes could cause harm:
- Do not rely on LabelLens as your sole source of information.
- Always read the printed label, ingredients list, and "Contains:" / "May contain:" statements on the physical package.
- Consult a medical professional or qualified dietitian for dietary guidance.
- Contact the manufacturer directly if you need to confirm whether a product is free from a specific allergen.
We disclaim all liability for harm, injury, allergic reactions, illness, or death resulting from reliance on information provided by LabelLens.
3. Third-party data accuracy
Product information, including ingredients and nutritional data, is retrieved from third-party open-source databases (such as Open Food Facts) and government databases (such as USDA FoodData Central). Manufacturers frequently change product formulations without notice. LabelLens does not guarantee the accuracy, completeness, or timeliness of this data. We accept no liability for false negatives, false positives, or missing allergen warnings resulting from inaccurate third-party data.
Possible reasons for discrepancies include but are not limited to:
- The manufacturer changed the recipe since the data source last verified it.
- The data source's record contains user-contributed errors.
- The barcode you scanned matched a similar product with different ingredients (e.g. same brand, different region).
- The OCR feature mis-read text on a worn, glare-affected, or non-English label.
If LabelLens's information disagrees with the printed label, always trust the printed label.
4. Recall alerts
LabelLens surfaces recall alerts from public food-safety agencies (US FDA, UK FSA, EU EFSA RASFF). These alerts are sourced from those agencies on a best-effort basis. We do not guarantee that all recalls are surfaced, that surfaced recalls are still active, or that the absence of an alert means a product is safe. Always consult the relevant agency's website directly for definitive recall information.
5. OCR feature
When you opt into the "Scan ingredient list" feature, LabelLens sends a photo of the product label to Anthropic's Claude API for text extraction, via a Cloudflare Worker proxy operated by us. You agree:
- The OCR output is generated by a large language model and may contain errors, hallucinations, or omissions.
- You will not use the OCR feature to scan personally identifying documents, health records, financial records, or other private documents.
- Anthropic's Acceptable Use Policy applies to this feature: anthropic.com/legal/aup.
We may rate-limit, cap, or temporarily disable the OCR feature if usage exceeds budget thresholds or in response to abuse. LabelLens will return a clear "service unavailable" message in those cases.
6. Intellectual property
LabelLens, its code, its design assets, the "LabelLens" name, and the Stillraft logo are owned by Stillraft and protected by copyright, trademark, and other laws. Third-party data displayed in LabelLens belongs to its respective owners — Open Food Facts data is under the Open Database License, USDA FDC data is in the US public domain, etc.
7. Termination
We may suspend or terminate your access to LabelLens at any time, without notice, if we believe you have violated these Terms. You may stop using LabelLens at any time by uninstalling it.
8. Disclaimer of warranties
LABELLENS IS PROVIDED "AS IS" AND "AS AVAILABLE", WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, OR ACCURACY OF DATA. WE DO NOT WARRANT THAT LABELLENS WILL BE UNINTERRUPTED, ERROR-FREE, OR FREE OF HARMFUL COMPONENTS.
9. Limitation of liability
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT WILL STILL RAFT PTY LTD, ITS DIRECTORS, OFFICERS, EMPLOYEES, OR AGENTS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING WITHOUT LIMITATION LOSS OF PROFITS, DATA, USE, GOODWILL, HEALTH, OR OTHER INTANGIBLE LOSSES, RESULTING FROM (A) YOUR USE OR INABILITY TO USE LABELLENS, (B) ANY UNAUTHORIZED ACCESS TO OR USE OF OUR SERVERS AND/OR ANY PERSONAL INFORMATION STORED THEREIN, (C) RELIANCE ON INFORMATION DISPLAYED IN LABELLENS, OR (D) ANY OTHER MATTER RELATING TO LABELLENS.
OUR TOTAL LIABILITY TO YOU FOR ALL CLAIMS ARISING FROM OR RELATED TO LABELLENS IS LIMITED TO THE GREATER OF: (A) THE AMOUNT YOU PAID US FOR LABELLENS IN THE 12 MONTHS BEFORE THE CLAIM (CURRENTLY ZERO — LABELLENS IS FREE), OR (B) AUD $50.
Some jurisdictions do not allow the exclusion of certain warranties or the limitation of liability for incidental or consequential damages. In those jurisdictions, the above limitations apply to the maximum extent permitted by law.
10. Indemnification
You agree to defend, indemnify, and hold harmless STILL RAFT PTY LTD from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or in any way connected with: (a) your use of LabelLens in violation of these Terms, (b) your violation of any third-party right, including any intellectual-property right or privacy right, or (c) any claim that your use of LabelLens caused damage to a third party.
11. Governing law and disputes
These Terms are governed by the laws of New South Wales, Australia, without regard to its conflict-of-laws principles. Any dispute arising from these Terms or your use of LabelLens will be resolved in the courts of New South Wales, Australia, and you consent to the personal jurisdiction of those courts.
If you are a consumer in the European Economic Area, United Kingdom, or another jurisdiction with mandatory consumer-protection laws, nothing in this section overrides your statutory rights to bring claims in your local courts or under your local laws.
12. Changes to these Terms
We may update these Terms from time to time. If we make material changes, we will notify you in LabelLens or via the email associated with your device's App Store / Play Store account, where available. Continued use of LabelLens after a change constitutes acceptance of the updated Terms.
13. Contact us
If you have any questions about these Terms, please contact:
STILL RAFT PTY LTD
81-83 Campbell Street, Surry Hills NSW 2010, Australia
Email: hello@stillraft.com
Website: stillraft.com